Privacy Notice

Responsible for the protection of your personal data:

We inform you that, in order to comply with the purposes set forth in this privacy notice, sensitive personal data will be collected and processed, such as those referring to: name, telephone, mail, knowledge of the client's taste or preference for products and/or commercial services, being considered as sensitive data according to the Federal Law for the Protection of Personal Data in Possession of Individuals.

For what purposes do we collect and use your personal data?

Orange DCX, S. de R.L. de C.V. ("Orange DCX"), domiciled at Avenida Lázaro Cárdenas 2225, Col. Valle Oriente, San Pedro Garza García, Nuevo León, México. Zip Code 66260.

How to contact us:

E-mail: info@orangedcx.com or visit our web site https://www.orangedcx.com

For what purposes do we collect and use your personal data?

Your personal data will be used for the following purposes:

To provide the services and/or products you have requested, such as informing you about changes in them, evaluating the quality of service, contracting, studies on consumer habits, marketing, advertising, commercial and statistical prospecting, and, where appropriate, accounting, legal, banking and security matters of Orange DCX.

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Collection of your Personal Data

In this section we list some of the means by which Orange DCX accesses your Personal Data:

  1. When you create an account on the Site.
  2. When you visit our Site, and by logging in through your account, you browse the https://www.orangedcx.com domain or purchase any product or service.
  3. When you visit our Site, and without logging into your account, you browse the https://www.orangedcx.com domain or purchase any product or service.
  4. When you fill out a form or participate in a contest, survey, or comment or review a product or service.
  5. When a third party, previously authorized by you, shares with Orange DCX Personal Data it holds about you.

Rights of the Holder of Personal Data in accordance with the Federal Law for the Protection of Personal Data in Possession of Private Parties.

The Personal Data Subject shall have the following rights:

  1. Request proof of the authorization given to Orange DCX for the processing of your Personal Data.
  2. Access free of charge to the Personal Data that are subject to Processing under the terms of Article 22 of the Federal Law for the Protection of Personal Data in Possession of Private Parties.
  3. Revoke the authorization granted for the use of Personal Data.

Procedure for the exercise of the Arco Rights in accordance with the Federal Law for the Protection of Personal Data in Possession of Private Parties.

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You may exercise the rights indicated in the preceding paragraph and all other rights conferred by the Ley Federal de Protección de Datos Personales en Posesión de Particulares, by contacting Orange DCX through the e-mail info@orangedcx.com sending a communication to Avenida Lázaro Cárdenas 2225, Col. Valle Oriente, San Pedro Garza García, Nuevo León, México. Zip Code 66260. The Legal Affairs and Governance Management will be responsible for issuing the guidelines for the attention of requests, queries and claims before which the Data Subject may exercise his/her rights to know, update, rectify and delete the Personal Data and revoke the authorization for the Processing of Personal Data.

ARCO Rights

If you wish to exercise your ARCO rights (access, cancellation, rectification and opposition to the processing of your personal data) or revoke the consent you have given to "company name", for the processing of your Personal Data held in our databases, you must contact Orange DCX through the Customer Service Channels and generate the request for consultation of Personal Data. For the above, it is necessary that at the time of generating the request, (a) Send the documents proving the identity of the Holder or the personality of the representative, (b) The name and address of the holder, (c) The clear and precise description of the Personal Data for which the holder seeks to exercise any of the rights, (d) The express statement to revoke consent to the processing of personal data and therefore, not to be used (e) any other element or documents that facilitate the location of the Personal Data. If the request of the Data Subject is unclear, erroneous or incomplete, Orange DCX may ask the Data Subject to provide additional information to meet the request within five (5) business days of receipt of the request, if the Data Subject does not respond within ten (10) business days to the request for additional information, the request will be deemed not to have been submitted.

Orange DCX will communicate to the Data Subject, via email or any means it deems appropriate, within a maximum period of twenty (20) business days from the date of receipt thereof the determination made, so that if it is appropriate, it will be effective within fifteen (15) business days from the date on which the response is communicated. When it is not possible to answer the consultation within the terms established in the previous paragraph, the above terms may be extended only once for equal periods and the Holder will be informed of this situation, indicating the reasons for the delay and indicating the date on which the consultation will be answered.

Claim for rectification, cancellation or opposition of Personal Data

In case you wish to file a claim for rectification, cancellation or opposition of Personal Data, you should contact Orange DCX through the Customer Service Channels and Orange DCX will attend your request in the same terms as the previous section of this instrument.

If you state, through any of the Attention Channels, that you do not wish to receive advertising, Orange DCX will proceed to make your request effective. In case you confirm that you want your Orange DCX account to be deleted, please send us an email to info@orangedcx.comconthe request to delete the account.

The deletion of the Orange DCX account will result in the deletion of all of your Personal Data, resulting in the loss of your entire purchase history as well as any rebate or discount coupons, and any other personal information that Orange DCX holds about the Cardholder.

The request of opposition of the information and the revocation of the Consent will not proceed when there is a legal, contractual or commercial duty for you to remain in our database.

Cookies and their use

At Orange DCX we use cookies and similar technologies to personalize and enhance your customer experience and to show you relevant online advertising.

Cookies are small text files containing a unique identifier that are stored on the computer or mobile device through which you access the Site, so that they can be recognized each time you use the Site.

You may choose to disable some or all of the cookies we use at any time. However, this may restrict your use of the Site and limit your experience on the Site. The use of cookies does not contain or affect Personal Data and poses no danger of viruses. If you would like more information about cookies, please go to http://www.allaboutcookies.org. If you would like information on how to delete cookies, please visit http://www.allaboutcookies.org/manage-cookies/index.html.

Google Analytics

When someone visits https://orangedcx.com , we use a third party service, Google Analytics, to collect standard Internet log information and details of visitor behavior patterns. We do this to track things like the number of visitors to various parts of the site and interactions with the site. This information is processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to discover the identities of visitors to our website.

Validity and modification of this Privacy Policy.

This policy will apply from October 30, 2020 and your Personal Data will be stored only for the time required by law, or for the fulfillment of the purposes that have been authorized by you.

This Policy may be modified by Orange DCX at any time. Notwithstanding the foregoing, Orange DCX will inform you, by such means as it deems appropriate, of any material change prior to such modification becoming effective.

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